Refund & Return Policy

Refund & Return Policy

Last Updated: 10/10/2025

At RiotParts, we supply heavy machinery components, powersports parts, and industrial equipment. We understand that getting the right part is critical to your operation. Please review our policy carefully, as it includes specific terms regarding heavy freight and industrial components.

1. General Return Guidelines

We accept returns within 30 days of the delivery date. To be eligible for a return, you must obtain a Return Merchandise Authorization (RMA) number from our support team.

  • Condition: Items must be new, unused, uninstalled, and in the original, undamaged packaging.

  • Documentation: You must include the packing slip and RMA number inside or on the return box.

  • Exclusions: Returns without an RMA number will be refused at our warehouse.

2. Restocking Fees

Due to the logistical costs of handling heavy machinery and specialized parts, the following restocking fees apply to "Change of Mind" or "Incorrectly Ordered" returns:

  • Standard Parts: 15% Restocking Fee.

  • Heavy Equipment & Freight Items: 20-25% Restocking Fee (to cover warehouse handling and inspection).

  • No Fee: If the return is due to a RiotParts error (wrong item sent) or a verified manufacturer defect, no restocking fee will be applied.

3. Non-Returnable Items

The following items are Final Sale and cannot be returned:

  • Electrical Components: ECUs, controllers, sensors, harnesses, and switches. Once the sealed packaging is opened, these cannot be returned due to the risk of damage from external electrical faults.

  • Installed or Mounted Parts: Any part that shows signs of installation (bolt marks, grease, thread locker, etc.).

  • Fluids & Chemicals: Oils, hydraulic fluids, and batteries (Hazmat restrictions).

  • Special Orders: Custom-fabricated parts or items specifically imported for your order.

4. Heavy Freight & LTL Shipments (Crucial)

For large items (e.g., Cranes, Engines, Axles, Body Panels) shipped via Freight/LTL:

  • Inspection Upon Delivery: You must inspect the shipment for damage before signing the Bill of Lading.

  • Damaged Freight: If the item arrives damaged, you must REFUSE the shipment or note "DAMAGED" clearly on the driver's paperwork. If you sign for a package as "Received in Good Condition," we cannot file a claim or offer a refund for transit damage later.

  • Refused Shipments (Non-Damage): If you refuse a freight shipment for any reason other than damage, you will be responsible for both the outbound shipping cost and the return shipping cost, plus the restocking fee. This will be deducted from your refund.

5. Return Shipping Costs

  • Customer Responsibility: The customer is responsible for return shipping costs for returns due to change of mind, incorrect part ordered, or fitment issues where the customer did not verify compatibility.

  • RiotParts Responsibility: We will provide a prepaid return label (or arrange freight pickup) only if:

    1. We shipped an incorrect item.

    2. The item is defective/damaged (and noted upon arrival).

6. Cancellations

  • Standard Orders: Can be cancelled for a full refund if the item has not yet shipped.

  • Shipped Orders: If the item has already left our facility, it will be treated as a Return (Customer pays return shipping).

  • Custom/Backorders: Cancellation of special order items may be subject to a cancellation fee if the manufacturing process has already begun.

7. Refund Process

Once your return is received at our Jackson, WY facility:

  1. Inspection: Our team will inspect the item (usually within 2-3 business days).

  2. Approval: If the item meets our return criteria, a refund will be issued to your original payment method.

  3. Timeline: Please allow 5–10 business days for your bank to post the refund to your account.

Contact & Returns Address

If you have fitment questions or need to request an RMA, please contact us. Do not ship items back without prior approval.

RiotParts Support

  • Email: info@riotparts.com (Response within 24-48 hours)

  • Phone: 1 (888) 417 9079

  • Hours: Monday to Friday: 9am – 5pm MST

Returns Address:
RiotParts Returns Dept.
680 S Cache Street, Suite 100-7414
Jackson, WY 83001